Order processing
Physical-product orders are normally processed within 2–3 business days. Business days do not include weekends or recognized holidays. High-volume periods or unexpected events may extend processing time.
Estimated shipping time
After processing, shipping normally takes an additional 3–5 business days. This is an estimate, not a guaranteed delivery date. Carrier delays, weather, holidays, address issues, and events outside Karma’s Paradise’s control may affect delivery.
Shipping information
Customers are responsible for providing a complete and accurate shipping address. Review your information before submitting an order. Contact us promptly if you notice an error; changes cannot be guaranteed after processing begins.
Returns
A physical product may be returned within 7 days of delivery only when it is unopened and unused. Contact Karma’s Paradise within the seven-day period and wait for return instructions before sending an item back. Items sent without authorization, opened products, used products, and requests made after seven days are not eligible for return.
Return shipping and refunds
Unless the order arrived incorrect or damaged due to our error, the customer is responsible for return-shipping costs. Approved refunds apply to the eligible returned item after it is received and inspected. Original shipping charges are not refundable unless required by law or the return resulted from our error.
Damaged, incorrect, or missing items
Contact Karma’s Paradise promptly after delivery if an item arrives damaged, incorrect, or missing. Keep the packaging and provide the order information and clear photographs when requested so we can review the issue.
Digital products and services
This Shipping & Returns Policy applies to physical products. Digital products are governed by the Digital Product Policy. Consultations and appointments are governed by the booking and cancellation terms shown at purchase or booking.
Reply to a Karma's Paradise email or use the current business contact channel shown on the website. Please include your name and relevant order or booking information.